E-PUM PIA Page Hangs or "An error has occurred" message while Defining a Change Package in PeopleSoft Update Manager

(Doc ID 1578259.1)

Last updated on JULY 18, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 to 8.53 [Release 8.4]
Information in this document applies to any platform.

Symptoms

When defining a change package in the Update Manager page in PIA, the application hangs or you see the message "An error has occurred" and a change package is not created.

The tuxlog shows errors such as:

050006.axsc10mpar41!BBL.1708190.1.0: CMDTUX_CAT:1836: WARN: Server(2498760)
processing terminated with SIGKILL after SVCTIMEOUT
050011.axsc10mpar41!BBL.1708190.1.0: LIBTUX_CAT:541: WARN: Server APPSRV/50
terminated
050011.axsc10mpar41!BBL.1708190.1.0: LIBTUX_CAT:557: INFO: Server APPSRV/50
being restart

Cause

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