EEX 9.1+: Expense Report Remains with Pre Pay Auditor’s Worklist even after Being Approved with a Denied Line (Doc ID 1580888.1)

Last updated on MARCH 16, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

Expense Report transactions that have already been approved by one Pre Pay Auditor keep listed in the Worklist and Approve Transactions console of the remainder Pre Pay Auditors waiting for further processing. This happens even when one Pre Pay Auditor approval is more than needed to route the transaction to the next level, meaning that it is not required that everyone defined in the Pool of Pre Pay Auditors have to approve the transaction.

It seems to have to do when the below conditions are met:

     - Approval Workflow requires Reviewer level
     - The Reviewer has denied at least one of the existing Expense Report Lines, but approved the rest
     - One of the Pre Pay Auditors again denies the exact same line the Reviewer placed in 'Out Of Policy', and approves the submitted Expense Report

If the above criteria are met, the Expense Report gets routed to the next level of approval (Project Manager for instance), and removed from the pending transactions list of the Pre Pay Auditor that approved the transaction. However, it keeps displaying in the PeopleTools Worklist, as well as the Approve Transactions console of the remainder of defined Pre Pay Auditors.

REPLICATION STEPS:

     - Log into the FSCM Online Application as User ID VP1
     - Navigate to: Set Up Financials/Supply Chain> Product Related > Expenses > Management > Transaction Definition
     - Open the existing row for Expense Reports, and make sure to activate: Reviewer, Pre Pay Auditor, and Project Manager
     - Navigate to: Set Up Financials/Supply Chain> Product Related > Expenses > Management > Approver Assignments
     - For Business Unit US001, and Approver Profile REVIEWER, list User ID EXS1 as the assigned approver
     - Navigate to: Set Up Financials/Supply Chain> Product Related > Expenses > Management > Approver Assignments
     - For Business Unit US001, and Approver Profile PREPAYAUD, list User IDs EXS2, EXS3, and GLS4 as the assigned Pre Pay Auditor approvers
     - Navigate to: Project Costing > Project Definitions > General Information
     - Add a new Project ID, GCS_EX_PROJ, under Business Unit US001
     - Navigate to: Project Costing > Activity Definitions > Project Activities
     - Create a new Project Activity from the new Project ID GCS_EX_PROJ
     - Navigate to: Project Costing > Project Definitions > Team
     - Add Employees KU0021 and KU0006 as Resources to the Project Activity, marking KU0006 as Project Manager
     - Log into the FSCM Online Application as User EXA1
     - Navigate to: Employee Self-Service > Travel and Expense Center > Expense Report > Create
     - Select Employee ID KU0021, and add a new Expense Report
     - Define the PC Business Unit, Project ID, and Activity ChartField values in the Accounting Defaults from the Expense Report
     - Add 3 new Expense Report Lines, and submit the transaction for approval
     - Log into the FSCM Online Application as User EXS1 (Reviewer)
     - Navigate to: Manager Self-Service > Travel and Expense Center > Approvals > Approve Transactions
     - Retrieve the submitted Expense Report, un-select Expense Line #2 as 'Out Of Policy', and proceed to approve the remaining of the transaction
     - Log into the FSCM Online Application as User EXS2 (Pre Pay Auditor)
     - Navigate to: Manager Self-Service > Travel and Expense Center > Approvals > Approve Transactions
     - Retrieve the submitted Expense Report, again un-select Expense Line #2 as 'Out Of Policy', and proceed to approve the remaining of the transaction
     - Log into the FSCM Online Application as User EXS3 (Another of the listed Pre Pay Auditors)
     - Navigate to: Manager Self-Service > Travel and Expense Center > Approvals > Approve Transactions
     - Note that the Expense Report, although it has been approved, it still gets displayed as pending Pre Pay Auditor approval

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL BEHAVIOR:

Although after a Pre Pay Auditor already has approved the submitted Expense Report, the transaction is still sitting at the other Pre Pay Auditors' approval pending list, as if it still needed approval. This confuses the approvers, whom thought the transaction already moved to the next round of approver level.

EXPECTED BEHAVIOR:

As at the ERApproval Process Definition settings, the 'Some Approvers Required' radio-button has been selected, and only '1' has been defined in the 'Number of Required Approvers' field for the Pre Pay Auditor approver stage level, it is expected that when one of the defined Pre Pay Auditor approves a submitted transaction, this one gets automatically re-routed to the next level of approvals, and the remainder of the existing Pre Pay Auditors get this transaction removed from their worklist and pending approvals console.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms