E- PRCS: JobSet Notifications Are Not Working, PSDSTSRV Service Crashes (Doc ID 1587710.1)

Last updated on MAY 24, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.
** Reviewed for Currency on 25th May 2015.

Symptoms

Issue:

Jobset Notification leads to PSDSTSRV service crash.

ERROR
------------------
Filename="DSTAGNT_0816.LOG" shows below error message repetitively.

=================================Error===============================
PSDSTSRV.3036 (1) [2013-08-16T12:07:40.708 PostReport](1)      Unable to post report/log file for Process Instance: 1365216, Report Id: 554154

Or

PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location:
E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:577:
PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter
PSPAL: Abort: Generating process state report to
D:\Financials\FIN89TLS\appserv\prcs\FIN89TLS\LOGS\PSDSTSRV.4536\process_state.
txt

** In "Process_state" file below Exception appears:

Exception record:    Exception: (0xC0000005) EXCEPTION_ACCESS_VIOLATION - Memory access violation
               (The memory at 0x0000000000000308 could not be read)


Cause

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