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E-SES: Search Index Build Fails when using SSL-enabled PeopleSoft Integration Gateway and SES is installed on AIX: Crawler Log Shows Error "RSA premaster secret error" (Doc ID 1589740.1)

Last updated on JUNE 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
IBM AIX on POWER Systems (64-bit)


After configuring SSL on the PeopleSoft Gateway Server, the Search Index/Crawl process fails. This is observed when running the Round Trip Diagnostics test, as the Crawl Step fails with message:

 Crawl Failed. Crawler status failed

The Crawler/Index Build Log file "i1ds*.MMDDHHMM.log" located  in <SES>/oradata/ses/log, shows error "RSA premaster secret error".  Below is an excerpt from the log, showing the full error:

14:36:36:111 FATAL    main        EQP-80305: Connection attempt failed. Retrying...
14:36:36:112 FATAL    main    RSA premaster secret error<init>:52    HTTPClient.HTTPConnection:sendRequest:3366    HTTPClient.HTTPConnection:handleRequest:3281    HTTPClient.HTTPConnection$9:run:3032    HTTPClient.HTTPConnection$9:run:3023    HTTPClient.HttpClientConfiguration:doAction:666    HTTPClient.HTTPConnection:doAction:5401    HTTPClient.HTTPConnection:setupRequest:3023    HTTPClient.HTTPConnection:Post:1109    HTTPClient.HTTPConnection:Post:1063    HTTPClient.HTTPConnection:Post:1009    ImtCrawler:run:2206    ImtCrawler:main:561
14:36:36:112 FATAL    main    caused by:No installed provider supports this key:

The issue occurs only in environments where SES is installed on AIX platform

   1. Log into PeopleSoft application
   2. Navigate to PeopleTools, Search Framework, Utilities, Diagnostics
   3. Run Step 1 (Ping Test), Step 2 (Deploy), and then Step 3 (Crawl)
   4. At the crawl step, the following error is issued:

          Starting Crawl
          SES crawler status : Executing , time elapsed 10 sec, next check after 20 sec
          Crawl Failed. Crawler status failed


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