Worker's name in CRM does not include the second last name when that is fed from HRMS. (Doc ID 1590244.1)

Last updated on AUGUST 07, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

The name field in crm doesn't include the second last name when that is fed from HRMS.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In HCM, add a person with name in Argentina format which has first name, last name and second last name
2. Check in CRM

Cause

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