Duplicate Purchase Orders schedules are sent to the Vendor when a Purchase Order is Dispatched (EDX) twice before running the Outbound File Publish process, causing the Vendor to over ship the order (Doc ID 1591567.1)

Last updated on JULY 05, 2016

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When purchase order dispatch method = EDX and a purchase order is picked up by the PO Dispatch process twice, then the Outbound File Publish is run the XML file shows the schedule twice, causing the vendor, who sums the schedules, to ship double shipments.


The issue can be reproduced at will with the following steps:
1. Setup Service Operation for PURCHASE_ORDER_DISPATCH
2. Create a purchase order. Dispatch Method = EDX.
3. Dispatch the PO on-line. Status is updated to Dispatched.
4. From a Dispatch Run Control, Dispatch the Purchase Order again.
5. Publish the Outbound Message for PO Dispatch.
6. View the XML - the Vendor/Supplier receives.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users are receiving double shipments for those orders dispatched this way.

Cause

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