ERROR AT CASE > CORRESPONDENCE WHEN TRY TO REPLACE THE ATTACHMENT (Doc ID 1592011.1)

Last updated on JUNE 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

  Error at case > correspondence when try to Replace the attachment

REPLICATION STEPS
=================

1) Make sure you have printer installed on CRM 9.1  environment before  you begin replication
2) Open any Helpdesk case and go to ‘Correspond’
3) Select Chanel as ‘Print’ and select any ‘Template’ and click on ‘Personalize Templates’
4) Click on ‘Replace’ button, it will through a error message.


Error Message:
An invalid parameter has been passed to the file attachment function. (2,788)
FILE_ATTACH_WRK.ATTACHADD.FieldChange  Name:add_attachment  PCPC:1495
Statement:24
Called from:FUNCLIB_RBC.ATTACHADD.FieldFormula  Name:ReplaceAttachment
Statement:96
Called
from:RBC_REQUEST.Request.DisplayLogic.ReplaceTemplateAttachment.OnExecute
Name:ReplaceAttachment  Statement:9
Called from:RBC_REQUEST.GBL.RBC_REQST_WRK1.REPLACE_PB.FieldChange
Statement:3

An invalid parameter has been passed to one of the following functions:
AddAttachment(), ViewAttachment(), or DeleteAttachment().

Cause

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