ERROR AT CASE > CORRESPONDENCE WHEN TRY TO REPLACE THE ATTACHMENT
Last updated on JUNE 01, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
Error at case > correspondence when try to Replace the attachment
1) Make sure you have printer installed on CRM 9.1 environment before you begin replication
2) Open any Helpdesk case and go to ‘Correspond’
3) Select Chanel as ‘Print’ and select any ‘Template’ and click on ‘Personalize Templates’
4) Click on ‘Replace’ button, it will through a error message.
An invalid parameter has been passed to the file attachment function. (2,788)
FILE_ATTACH_WRK.ATTACHADD.FieldChange Name:add_attachment PCPC:1495
Called from:FUNCLIB_RBC.ATTACHADD.FieldFormula Name:ReplaceAttachment
An invalid parameter has been passed to one of the following functions:
AddAttachment(), ViewAttachment(), or DeleteAttachment().
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