EAR 9.1+ : Collection Workbench Shows Incorrect Items At Corporate Level (Doc ID 1592469.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 and later
Information in this document applies to any platform.
*** Checked for Relevance on Mon 07-Sep-2015 ***

Symptoms


Statement of the issue:
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Collection workbench shows incorrect items at the Corporate level if the same cust id is used to create customers with different SETID and these customer have different corporate customer.

Expected Behavior:
-------------------------
Collection workbench should not show incorrect items if the same cust id is used to create customers with different SETID.

Steps to Replicate:
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1. Create 4 different customers :
  1. setid : SHARE ; cust_id : CORPO
  2. setid : SHARE ; cust_id : CORPO2
  3. setid : FRA01; cust_id : CUST_FRA ; corporate setid : SHARE ; corporate cust id : CORPO
  4. setid : FRA02; cust_id : CUST_FRA ; corporate setid : SHARE ; corporate cust id : CORPO2

2. In table set control : business unit FRA01 is linked to setid FRA01 on record group FS23 (customer)
  In table set control : business unit FRA02 is linked to setid FRA02 on record group FS23 (customer)

3. enter an invoice on business unit FRA01, on cust_id CUST_FRA
4. enter another invoice on business unit FRA02, on cust_id CUST_FRA

5. Go to Collection workbench and also to the item list,
  Enter setid : SHARE
  business unit : blank
  cust_id : CORPO
  level : corporate
  click on search

Cause

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