Recruiting Send Correspondence To Applicant Page Not Displaying Email Template (Doc ID 1595472.1)

Last updated on JUNE 28, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.
This document now incorporates information from document 1599753.1, which has been deleted.

Symptoms

ACTUAL BEHAVIOR
---------------
Send Correspondence to Applicant page not displaying Email Template

From the Manage Job Opening page when select the Send Correspondence Action the Contact Method of Email does not open up the Template ID field. Instead the Letter field is always displayed whether it is an email or a letter.

EXPECTED BEHAVIOR
-----------------------
When contact method is email, email template id are expected to be visible on the page instead of Letter Id.


The issue can be reproduced at will with the following steps:

1) Main menu > Recruiting > Search Job Openings
2) Click on Search
3) Click on one job opening for example Click on Eben Director
4) From the other actions drop down select send correspondence
5) The issue here is you will find the contact method default to email but the email template id are not displayed to be selected from


Changes

 

Cause

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