EAM: Transferred Zero Cost Asset Showing In Physical Use (Doc ID 1598098.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In release 9.1, Demo, after doing an interunit transfer of a zero cost asset, when trying to update the new asset, the following error occurs:

Another Asset of Asset Type (Hardware) with Serial Id of (TESTSERIAL1) is in physical use. (8010,361)

Another Asset of same Asset Type with same Serial Id is in physical use. Serial Id cannot be duplicate.

Business Impact:
Because of this, we cannot make updates to physical information on the new asset.

Steps to replicate:
1. Add a 0 cost asset in Basic Add, BU US001, profile Computers, any serial id.
2. Transfer the asset to the same BU, profile NETWORK.
3. Go back to Basic Add for the new asset -- make a change to another physical attribute (e.g. manufacturer id).
4. Save and receive error -- unable to save change.

Expected Result:
Expected to be able to save the change.

Actual Result:
Unable to save the change.

Cause

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