CRM 9.2: Outbound Notifications are not being recorded on case Notes page. How to fix this? (Doc ID 1598298.1)

Last updated on JANUARY 21, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
1) Users go to Support or Helpdesk case > Notes tab.

2) Select an existing note and choose "EMAIL" button.

3) An Outbound Notification page appears.   Select the receipient and enter the email details....then hit SEND.   The email is sent.

4) The user is brought back to the case notes page and the Outbound Notification is NOT recorded on the case notes.

Cause

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