EAR9.2: AddAttachment Failed When Uploading Attachment In View/Update Conversations

(Doc ID 1600429.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
*** Checked for Relevance Wed 29-Jul-2015 ***

Symptoms

On : 9.2 version, Accounts and Balances

When attempting to add attachment in View/Update Conversations the following error occurs.

ERROR
-----------------------
AddAttachment Failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Accounts Receivable > Customer Interactions > Conversations > View/Update Conversations and open a conversation or create a new one.
  2. Add a new attachment and error 'AddAttachment Failed' pops up.
  3. The same attachment can be added to payment worksheet.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add attachments to conversations.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms