E-Portal: Authorization Error When Using WorkCenter
(Doc ID 1600743.1)
Last updated on JANUARY 02, 2025
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.53 and laterPeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM ePerformance - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Symptoms
ENVIRONMENT
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This is applicable to all 9.2 application releases (e.g. FSCM 9.2, HCM 9.2, etc) and Tools version 8.53
ISSUE
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The user has created a Permission List and given it all items related to WorkCenters but other users receive an authorization error when accessing the WorkCenter page.
STEPS TO REPLICATE
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1. A new WorkCenter is created by User A. Only User A can view the WorkCenter although security (permission list) was added to User B's profile.
2. When User B logs in and navigates to the workcenter (Projects, GL, AP, etc), they receive the error:
"Authorization Error -- Contact your Security Administrator"
3. However, if User A logs in, they are able to view the WorkCenter with the links and pages
4. If User B logs in and navigates to: PeopleTools > Portal > Workcenter > Manage WorkCenter Pages and pulls up for example - Projects Workcenter, then on the Configure WorkCenter page, under Starting Page, there is a link to click on Projects WorkCenter under the Menu Item. If user clicks on the link, then the same error occurs:
"Authorization Error -- Contact your Security Administrator"
Note: Other customers have reported a similar issue where the error was:
"You are Not Authorized to Access this Component"
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |