My Oracle Support Community Campaign - Taking Support to the Next Level
(Doc ID 1603874.1)
Last updated on JANUARY 07, 2020
Applies to:PeopleSoft Enterprise PT PeopleTools
Information in this document applies to any platform.
Listed below are links to documents and videos that will help you to get started and to enrich your experience when using the new My Oracle Support Community (MOSC).
Have you noticed the ‘Ask in Community’ button in My Oracle Support? The 'Ask in Community' button provides you direct access to MOSC to create a question in your choice of community. Using MOSC for your non-critical questions and issues can often result in quicker answers than the Service Request process.
New and existing users of MOSC will benefit from the "New Platform Overview" video. Get the most out of the new and improved Community forum by starting with an overview of the platform changes, updated terminology and new features presented in this video. Learn to navigate and get started like a pro! Document 2299812.1. You can also view the new platform information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Navigation and Layout".
You have the power and flexibility to control how others see you and you can personalize your user experience in MOSC. The "How to Complete Your Profile Setup" video leads you through the steps to update your profile including your public display name and, if desired, uploading an image or Avatar. You'll learn how to edit your privacy options which determines the visibility of your information to other users. You can also edit your preferences including: alerts, notifications, language, and timezone. Get started now! Document 2299814.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "It's all about you!".
Searching for answers on My Oracle Support Community can save you time and help you find solutions quickly. Although you are able to search over community threads within My Oracle Support, there is also search capability directly within MOSC where you can search over a specific community. Document 2299815.1.
Have a quick question? Looking for answers? Have some information to share? Access the power of the extended network of the online community by starting a discussion in MOSC. The "How to Start a Community Discussion" video will help you with searching, sorting and filtering existing discussions as well as posting a new discussion in the available Sub-Spaces on MOSC. Document 2299828.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Start a discussion".
Share your knowledge by posting answers or suggestions to discussions on MOSC. You can locate discussions that have not been answered, reply to the discussion, choose to follow and then use the Dashboard or Communications tab to view the postings you are following. The "How to Reply to Discussions" video will also show you how you can use the "@" symbol to locate and reach out to a specific user in a posting. Share your expertise; enhance your reputation and credibility in this network of your experts. Document 603505.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Post a Reply".
You can view and rate discussion replies with a 5-star system, "Like" a discussion, or, as the original poster, you can mark replies as "Correct" or "Helpful". When you add these designations to community postings it helps other community members to more easily locate answers that may also help them in similar situations. Participating in rating, Liking, or setting replies to Correct or Helpful will acknowledge other users' contributions in the Community. In addition to participating in discussions, you can also upload documents or collaborate on the creation of a document. New to the MOSC is the ability to send a friend request to other users. Once you are a confirmed friend, you can send a message directly to that user. The "How to Participate in the Community Using Correct and Helpful Answers" video can get you started on designating those answered/helpful threads AND reward other users for their input! Document 2266814.1.
The Give Feedback link in the individual community spaces allows you to give feedback on specific spaces. Not all communities are created equal so we can learn from the ones you rate as doing well and improve the ones that are not. Rate the space and provide your input to help us improve the content you find valuable. Read more on this thread "Give Feedback" in My Oracle Support Community.
Also, be sure to check out and bookmark the NEW Information Center "My Oracle Support Community (MOSC) - How to Video's, Documentations, Webcast Schedules and more ..." Document 1616733.2
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