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My Oracle Support Community Campaign - Taking Support to the Next Level (Doc ID 1603874.1)

Last updated on JANUARY 07, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools
Information in this document applies to any platform.

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My Oracle Support Community Campaign

Taking Support to the Next Level!  

                             
   

Maximize your support dollars beyond Service Requests by using My Oracle Support Community (MOSC). MOSC helps you to be more proactive with your Oracle products in order to avoid problems, resolve issues faster, collaborate with industry peers and grow your knowledge. Some of the many benefits of MOSC include:

  • Be the first to receive technical news and upcoming events announced directly in the communities.
  • Fast, meaningful responses and feedback on questions, issues and concerns regarding Oracle Products in a secure environment, by Oracle Engineers and Developers. 
  • Moderation of MOSC by a total of 12,000 Oracle Engineers guarantees any possible incorrect information by others is corrected.
  • With an average of 5,200 posts per month, and a total of 15,000 customer users, you can collaborate with industry peers and learn from those who have traveled the same path you are in.

Continuous Improvements in My Oracle Support Community!

My Oracle Support Community’s underlying platform changed in February 2014 and has now become a part of the Oracle Community and is now more tightly integrated with Oracle Technology Network (OTN) and the Oracle Technology Network Community. This brings a new look-and-feel to the Community along with some different terminology and changed functionality. Switching to this new platform allows for enhanced search capabilities, new sort options, updated notification options and more! For a Quick Start:

  • Register for a 30 minute Live Webcast in your region and desired language at “Get Proactive Essentials: My Oracle Support Community” Document 1615047.1. This will provide a basic overview of the changes and what you need to get started with the new and improved My Oracle Support Community.
  • Checkout article "Getting Started with My Oracle Support Community" Document 2299812.1.
  • Visit the Getting Started Space on My Oracle Support Community to find essential information including: FAQs, rules of conduct, training and more. This space is also a good place to post your questions and suggestions about the updated My Oracle Support Community.
  • Read through the short MOSC Quick Start Guide to learn what you need to get up-and-running quickly!

 

Listed below are links to documents and videos that will help you to get started and to enrich your experience when using the new My Oracle Support Community (MOSC).


 

  •  “Ask in a Community” Button - Button in Create SR Process

Have you noticed the ‘Ask in Community’ button in My Oracle Support?  The 'Ask in Community' button provides you direct access to MOSC to create a question in your choice of community. Using MOSC for your non-critical questions and issues can often result in quicker answers than the Service Request process.

  • My Oracle Support Community – New Platform Overview

New and existing users of MOSC will benefit from the "New Platform Overview" video. Get the most out of the new and improved Community forum by starting with an overview of the platform changes, updated terminology and new features presented in this video. Learn to navigate and get started like a pro! Document 2299812.1. You can also view the new platform information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Navigation and Layout".

  • My Oracle Support Community - Updating Your Community Profile

You have the power and flexibility to control how others see you and you can personalize your user experience in MOSC. The "How to Complete Your Profile Setup" video leads you through the steps to update your profile including your public display name and, if desired, uploading an image or Avatar. You'll learn how to edit your privacy options which determines the visibility of your information to other users. You can also edit your preferences including: alerts, notifications, language, and timezone. Get started now! Document 2299814.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "It's all about you!".

  • My Oracle Support Community - Search for Answers in the Communities

Searching for answers on My Oracle Support Community can save you time and help you find solutions quickly. Although you are able to search over community threads within My Oracle Support, there is also search capability directly within MOSC where you can search over a specific community. Document 2299815.1.

  • My Oracle Support Community - Create a Community Discussion

Have a quick question? Looking for answers? Have some information to share? Access the power of the extended network of the online community by starting a discussion in MOSC. The "How to Start a Community Discussion" video will help you with searching, sorting and filtering existing discussions as well as posting a new discussion in the available Sub-Spaces on MOSC. Document 2299828.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Start a discussion".

  •  My Oracle Support Community - Reply to a Community Discussion

Share your knowledge by posting answers or suggestions to discussions on MOSC. You can locate discussions that have not been answered, reply to the discussion, choose to follow and then use the Dashboard or Communications tab to view the postings you are following. The "How to Reply to Discussions" video  will also show you how you can use the "@" symbol to locate and reach out to a specific user in a posting. Share your expertise; enhance your reputation and credibility in this network of your experts. Document 603505.1. You can also view profile information with screen prints on the MOSC Information Center Document 1616733.2 - click on the Features & Best Practices tab and choose "Post a Reply".

  • My Oracle Support Community - Participating in My Oracle Support Community

You can view and rate discussion replies with a 5-star system, "Like" a discussion, or, as the original poster, you can mark replies as "Correct" or "Helpful". When you add these designations to community postings it helps other community members to more easily locate answers that may also help them in similar situations. Participating in rating, Liking, or setting replies to Correct or Helpful will acknowledge other users' contributions in the Community. In addition to participating in discussions, you can also upload documents or collaborate on the creation of a document. New to the MOSC is the ability to send a friend request to other users. Once you are a confirmed friend, you can send a message directly to that user. The "How to Participate in the Community Using Correct and Helpful Answers" video can get you started on designating those answered/helpful threads AND reward other users for their input! Document 2266814.1.

 

  • My Oracle Support Community - Give Feedback

The Give Feedback link in the individual community spaces allows you to give feedback on specific spaces. Not all communities are created equal so we can learn from the ones you rate as doing well and improve the ones that are not. Rate the space and provide your input to help us improve the content you find valuable. Read more on this thread "Give Feedback" in My Oracle Support Community.

 

 

Also, be sure to check out and bookmark the NEW Information Center "My Oracle Support Community (MOSC) - How to Video's, Documentations, Webcast Schedules and more ..." Document 1616733.2

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