E-PORTAL: State Is Lost When Using Favorites In New Window For Unified Navigation in Interaction Hub (Doc ID 1605518.1)

Last updated on AUGUST 18, 2015

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When using Unified Navigation to open a CREF in a "New Window", then using Favorites in that new window, the PIA state is lost.

The PIA state number lost in URL.

For example:

1. Login in to vanilla demo using Interaction Hub with Unified Navigation setup to Campus Solutions
2. Add To Favorites for CS menu:  Campus Community > Organization >Create/Maintain Organizations > Organization Table
3. Navigate for example to Campus Solutions Unified Navigation Menu: Campus Community > Communications > Person Communications > Communication Management
4. Click New Window to open a new window
5. At this point, note the URL would have the state number attached to the site name, such as http://server/psp/hr_1/...
6. Go on and click on the created Favorites
7. After clicking the Favorite, one can see the state number is lost, and the URL becomes http://server/psp/hr/...

This was a specific use case not accounted for by the fixes introduced in earlier related KMs:

E-PORTAL: Unified Navigation - New Window Link issues 'you are not authorized for this page' and 'this page is no longer available' (Doc ID 1569246.1)
E-Portal: New Window Under Unified Navigation Looses The PIA State And The State Block Identified In URL - "This page is no longer available." error received (Doc ID 1575584.1)

Cause

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