E-WL: Coherence and Stateful Failover Not Working: User gets Blank Page, Spinning Wheel or Sent to Logon Page (Doc ID 1606980.1)

Last updated on APRIL 25, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 to 8.53 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Even though Coherence*Web has been installed/configured in the PeopleSoft environment, stateful failover is not working: if the user is accessing a WebLogic PIA that goes down, they get a blank screen or spinning wheel. If user refreshes the browser, they may get sent back to sign in page.

The PIA_servlet log (located in <PS_CFG>/webserv/<DOMAIN_NAME>/servers/PIA/logs shows this message when it attempts to redirect user to another PIA:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms