HTML Tags Appear on ePerformance Email Notifications

(Doc ID 1607015.1)

Last updated on NOVEMBER 22, 2016

Applies to:

PeopleSoft Enterprise HRMS ePerformance - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The HTML tags appear on the notifications sent to ePerformance participants if the delivered Text Catalog is modified.


STEPS TO REPLICATE
--------------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Set Up HRMS> Product Related> ePerformance> Text Catalog> Maintain Text Catalog OR Set Up HRMS> Common Definitions> Text Catalog and Notepad> Maintain Text Catalog
2. Open text Id - NOM-SUBMIT-BDY, and add html tags to the email body
E.g: - This automatic notification is to inform you that a request has been submitted for your participation. Navigate to %7
3. Click on View/Edit as HTML and html formatting appears. Save the changes
4. Create a performance document and use nominations/participants
5. Select a participant and save & submit the request.
6. The participant receives an email notification with no formatting and html tags are displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send email notifications with html formatting.

Cause

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