E-SES: Search Framework Ping Test Fails with Message "Integration Gateway - External System Contact Error" after Configuring SSL on SES 11.2.2.2

(Doc ID 1607030.1)

Last updated on OCTOBER 13, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

After installing an SSL certificate on the SES web server, and configuring the search instance to use SSL, the ping test fails and displays this message to browser:


STEPS
---------------
The issue can be reproduced with the following steps:
  1. Navigate to PeopleTools, Search Framework, Administration, Search Instances
  2. Bring up the search instance
  3. Click "Ping" and get above error


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms