When deleting a person's job data row from HCM, the person becomes unsearchable in Search Worker page in CRM (Doc ID 1607722.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When deleting a person's job data row from HCM, the person becomes unsearchable in Search Worker page.

STEPS TO REPRODUCE:

1.    Create a Person in HRMS
 
Added a home address
Go to Organization Relationships tab, select  Contingent Worker, Save

2.    Add Contingent worker role
Workforce Administration > Personal Information > Organizational Relationships > New Contingent Worker Instance
 
In CRM, log in as HHDUSA_MGR, able to find the Worker
 

3.    In HRMS, Added terminated job row

In CRM:  Still able to search worker


4.    In HRMS, in Correct History mode, delete the added termination row
Now the person becomes unsearchable in Search Worker page

Cause

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