No Matching Buffer Error while Selecting View Approvals on the Manage Requisition Page and Worklist Item (Doc ID 1607945.1)

Last updated on NOVEMBER 30, 2016

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

After adding the additional information for the item and click Add or start new Type button, the additional information is not copied to line comment. This results in the buffer error after saving requisition and drilling down approvals icon on request life span. The same error occurs when View Approvals from Worklist item.


Error:No matching buffer found for level. (15,26)
When retrieving data for a page, a data valid was retrieved for which there was no matching data value at a higher level scroll entry.



Steps te recreate the issue:

  1. Make sure that the Role Action: “Multi_comments” is not assigned to Requester
  2. Create a requisition. Click Special Item link. Enter the required info and additional comment
  3. Click Add or Start New Type. Click Fixed Cost Service link. Enter the required information
  4. Leave the Additional Information blank.
  5. Click Add or Start New Type. Click Variable Cost Service link.Enter the required info
  6. Leave the Additional Information blank
  7. Click Add or Start New Type. Click Review and Submit. Under the 3rd tab, click the 2nd item description link    
  8. Enter the Additional information and click Add or Start New Type
  9. Click Review and Submit. The line 2 comment icon is still blank
  10. Click the line 2 comment icon. The text is blank
  11. Click Add Attachment. Upload the file and click OK. Save & submit
  12. The requisition ID is created
  13. Click Manage Requisitions link.
  14. On Manage Requisitions page, click View Approvals from Dropdown list and click Go.
  15. Error received - No Matching Buffer error is thrown
  16. Click Approvals icon from life span.  Error received. 
  17. Navigate to Worklist Item and click on the View Approvals
  18. Error received.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms