E-IB: Subscription Contract with Huge Message Gets Stuck in 'Working' Status

(Doc ID 1608579.1)

Last updated on JULY 25, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.49 Integration Broker a subscription contract carrying a huge message (PROJECT_ACTIVITY_FULLSYNC, 200 MB in size) gets stuck in status 'Working' without any error messages anywhere.
It gets picked up again after the Pub/Sub application server domain in the subscribing environment is bounced.

Replication steps:
1. Publish PROJECT_ACTIVITY_FULLSYNC in one Peoplesoft system with routing to another Peoplesoft system that subscribes it.
2. Check the subscription contract progress in the subscribing environment via Service Operations Monitor - Asynchronous Details.

Expected behavior:
Subscription contract should go through status sequence New - Started - Working - Done on the first run, even though the Working phase may take long because of the size.

Actual behavior:
Subscription contract goes through status New and Started into status Working, and remains there indefinitely, until the Pub/Sub application server domain is bounced.

Cause

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