Setting up Action Groups in cases where RB_MAIL_READ fails. (Doc ID 1608738.1)

Last updated on OCTOBER 28, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


RB_MAIL_READ is running to No Success when User reply to an email with Mailbox id email in CC OR BCC.


ERROR
-----------------------
'Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11). Error cha nging value. {RB_EM_IB_CI.MAILBOX_ID} (91,34). (0,0) '





Cause

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