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Troubleshooting why Material Stock Requests (MSR) Are Not Created when Creating a RTV and Using the 'Ship' Disposition and the 'Fulfill' or 'Express' Inventory Process Option (Doc ID 1609403.1)

Last updated on FEBRUARY 04, 2022

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 8.9 and later
PeopleSoft Enterprise SCM Inventory - Version 8.9 and later
Information in this document applies to any platform.


This Knowledge Document provides tips to help you understand why Material Stock Requests (MSR) are NOT created and NOT shipped when creating Return To Vendors (RTV) (navigation: Purchasing, Return To Vendor / Supplier, Add/Update RTV) and using 1) the 'Ship' Disposition and 2) the 'Fulfill' or the 'Express' Inventory Process Option.

Here are PeopleBook extracts about this:

PeopleSoft Purchasing 9.1 PeopleBook > Managing Vendor Returns > Entering RTV Transactions > Entering RTV Information

Inventory Process

Express: Select to perform RTV Streamline processing for this RTV line. When you use express processing, the system initiates the PeopleSoft Inventory issue (automatic issue) or adjustment (automatic adjustment) when you create data-collection transactions. If the RTV line disposition is Ship, the system creates a material stock request with a status of Shipped to update inventory.

Fulfillment: Select to perform RTV fulfillment processing for this RTV line. This enables you to stage RTV fulfillment processing requests for the PeopleSoft Inventory functionality to process and deplete return quantities. When you use fulfillment processing, the system creates and saves a material stock request transaction in Inventory when you dispatch the RTV. The Fulfillment value is only valid if the Disposition status is Ship.


PeopleSoft Purchasing 9.1 PeopleBook > Managing Vendor Returns > Understanding the RTV Business Process > Return to Vendor Streamline Processing

Using the Express inventory process option on the RTV line and when the RTV line disposition is Ship, the RTV component creates the material stock request in a Shipped status, creates shipping documents, such as the packing list, and dispatches the RTV transactions to the vendor, all in one step.


Troubleshooting Steps

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Troubleshooting Steps

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