E-AWE: Email Notification Received With Generic Template Bind Variables That Are Not Resolved To Data Values (Doc ID 1609543.1)

Last updated on APRIL 03, 2025

Applies to:

Symptoms

On : PS 9.20.XX,  Approval Framework (AWE)


Custom Approval Framework (AWE) transaction, is configured with Generic Template in Configure Transaction, which uses custom SQL Object Identifier as well.

When transaction is submitted for approval, the resulting email shows % with variable numbers, ie %2, %3, %4 etc.

Expectation is the Generic Template variable values should have resolved into to data values in the Route for Approval Email.


 The issue can be reproduced at will with the following steps:
 1. Create Custom AWE Transaction.
 2. Configure with custom Cross Reference Table, as well as SQL Object Identifier.
 3. Submit the transaction.
 4. Review resulting email to see % Variables have not resolved.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.