RC_RC_CASE Search Definition Fails To Deploy when there is no Product group in the system (Doc ID 1610564.1)

Last updated on AUGUST 17, 2015

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


CR_RC_CASE search definition fails to deploy when the product group table contains no values.

ERROR
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Starting program PTSF_GENFEED
Process PTFPSESARCH completed successfully
Fetching array element 3: Index is not in range 1 to 2 (180,252) RC_STG_CASE.CASEDTLS.GBL.default.1900-01-01.Step01.OnExecute
Process 73167 ABENDED at Step RC_STG_CASE.CASEDTLS.Step01 (PeopleCode) - RC = 8

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. PeopleTools > Search Framework > Administration >Deploy/Delete Object
2. Select RC_RC_CASE
3. PeopleTools > Search Framework > Administration > Schedule Search Index
Run Full Index

Cause

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