Supplier Contract Management Installation Options - Verify Server Setup Fails (Doc ID 1614943.1)

Last updated on APRIL 12, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9 and later
Information in this document applies to any platform.

Goal

 On Installation Options-Supplier Contract Management page, after Enabling Rendering for .doc and/or .pdf, hitting the Verify Server Setup button results in the following error:

       Connect to application server (//gmisappd02vw:9030): SUCCESSFUL

         Test to render document in .doc format: FAILED (External function 'CSLibraryVersion' not available (2,126) CS_DOC_ACTION.RequestHandler.OnExecute Name: OnRequest PCPC:1055 Statement:56)

         Test to render document in PDF: FAILED (External function 'CSLibraryVersion' not available (2,126) CS_DOC_ACTION.RequestHandler.OnExecute Name: OnRequest PCPC:1055 Statement:56)

App Server log shows the following:
PSAPPSRV.4760 (30) [2014-01-10T04:32:15.605 APPSERV@JavaClient IntegrationSvc](2) Unable to find external function 'CSLibraryVersion' in library 'csdocutil.dll' (called by CS_DOC_ACTION.RequestHandler.OnExecute)

Solution

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