Peoplesoft CRM 360 Degree Search Result Inconsistence

(Doc ID 1614972.1)

Last updated on JUNE 14, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.


Peoplesoft CRM 360 Degree Search Result Inconsistence.

Here is the example.

1) Go to HRHD Worker 360 Degree, Search for Last Name begin with “B”
2) It will return 58 Rows sort by ‘First Name”, look for the person start with First Name as ‘P’, it will show 8 Persons whose Last Name start with ‘B’ and First name start with ‘P’
3) Now is the search criteria search enter First Name= P and Last Name = B and search, it will show 13 Persons.
4) It shows the inconsistency when search only with Last Name begin with “B”, it shows only 8 Person that are having Last Name Start with ‘B” and first name start with “P”  But when pass both Last Name = “B” and First Name= “P” it shows 13 records.



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