E-CHRT: Chart Pages in PT8.53 Generates Error "Image Creation Failed" When Using Custom Stylesheets

(Doc ID 1615063.1)

Last updated on DECEMBER 12, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.
*** Checked for relevance On 12-December-2017 ***

Symptoms

Charting pages in PeopleTools 8.53 generates error "Image creation failed".

In the PSAPPSRV log and PSJChart.log files, the following error messages are generated :

PSAPPSRV.5392 (69) 1-3      21.14.51  149.447000 Error in PSChart.cpp : Class CJavaClass=com/peoplesoft/pt/charting/PSJChart : Function=Init : Instruction=(nRet != GEN_OK)
PSAPPSRV.5392 (69) 1-4      21.14.51    0.000000 Charting Error : -1


06 Nov 2013 21:17:05,599 [Thread-0] ERROR com.peoplesoft.pt.charting.PSBarChart  - Caught class java.lang.NullPointerException in load(), text=null
06 Nov 2013 21:17:05,608 [Thread-8] ERROR com.peoplesoft.pt.charting.ChartLib  - Caught class java.lang.IllegalArgumentException in ImageWriter.run(), text=Width (0) and height (5) cannot be <= 0
06 Nov 2013 21:17:11,627 [Thread-0] ERROR com.peoplesoft.pt.charting.ChartLib  - Caught class java.lang.Exception in writeImage(), text=ImageWriter not done or timed out

Cause

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