E-CHRT: Chart Pages in PT8.53 Generates Error "Image Creation Failed" When Using Custom Stylesheets (Doc ID 1615063.1)

Last updated on SEPTEMBER 13, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

Charting pages in PeopleTools 8.53 generates error "Image creation failed".

In the PSAPPSRV log and PSJChart.log files, the following error messages are generated :

PSAPPSRV.5392 (69) 1-3      21.14.51  149.447000 Error in PSChart.cpp : Class CJavaClass=com/peoplesoft/pt/charting/PSJChart : Function=Init : Instruction=(nRet != GEN_OK)
PSAPPSRV.5392 (69) 1-4      21.14.51    0.000000 Charting Error : -1


06 Nov 2013 21:17:05,599 [Thread-0] ERROR com.peoplesoft.pt.charting.PSBarChart  - Caught class java.lang.NullPointerException in load(), text=null
06 Nov 2013 21:17:05,608 [Thread-8] ERROR com.peoplesoft.pt.charting.ChartLib  - Caught class java.lang.IllegalArgumentException in ImageWriter.run(), text=Width (0) and height (5) cannot be <= 0
06 Nov 2013 21:17:11,627 [Thread-0] ERROR com.peoplesoft.pt.charting.ChartLib  - Caught class java.lang.Exception in writeImage(), text=ImageWriter not done or timed out

Cause

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