Applicant Profile Can Be Saved Without Primary Email Address or Phone Number (Doc ID 1621231.1)

Last updated on OCTOBER 09, 2015

Applies to:

PeopleSoft Enterprise HRMS Candidate Gateway - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

HRMS 9.0

Careers > My Profile

Issues with Primary Email Address and Primary Phone Number:
1. Applicants can save Email Address and Phone Number without having a primary.
2. Applicants can unintentionally save My Profile data without Email Address and Phone Number.
3. Multiple Email Addresses and Phone Numbers can be saved as Primary and Preferred.

Steps for issue 1 (steps below are for Primary Email Address; similar steps will reproduce the same issue for the Primary Phone Number):
1. Sign in to Careers and go to My Profile.
2. Update the Email section as follows:
  Primary Email Type – Campus
  Alternate Email Type – Business
  Alternate Email Type – Home
  Alternate Email Type – Other
3. Save
4. Navigate back to My Profile page.
5. Delete the Primary Email Type and modify the other Email Types as follows:
  Change Business to Campus
  Change Home to Business
  Change Other to Home.
6. Save the changes.
7. Close the browser.
8. Navigate back to the My Profile page.
9. Note that a Primary Email Type is not displayed.

Steps for issue 2 (steps below are for Primary Email Address; similar steps will reproduce the same issue for the Primary Phone Number):
1. Sign in to Careers and go to My Profile.
2. Update the Email section as follows:
  Primary Email Type – Campus
  Alternate Email Type – Business
  Alternate Email Type – Home
  Alternate Email Type – Other
3. Save
4. Return to My Profile page and save again.
5. Return to My Profile page and delete all the Email Addresses.
6. Update the Primary Email Type to Campus and save.
7. Close the browser. Navigate back to the My Profile page. Note that no emails are displayed.

Steps for issue 3 (steps below are for Primary Email Address; similar steps will reproduce the same issue for the Primary Phone Number):
1. Sign in to Careers and go to My Profile.
2. Update the Email section as follows:
  Primary Email Type – Campus
  Alternate Email Type – Business
  Alternate Email Type – Home
  Alternate Email Type – Dormitory
3. Save
4. Return to My Profile and change the Primary Email Type from Campus to Other.
5. Save.
6. Close the browser and return to My Profile.
7. Note that 2 Primary Email Types are displayed.

Cause

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