EMM: In Service Request Inbox Page - Next and Prev Chunk Buttons Displayed Prematurely (Doc ID 1622070.1)

Last updated on OCTOBER 29, 2015

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms



When the user is assigned to more than one of the Agent Roles that are setup in the Problem Tree, then the Agent Role on the Inbox page is blank and must be selected before clicking Search. However, this scenario also causes the chunking buttons to display prematurely and if the user clicks them, the SQL is incomplete due to missing parameters causing an error as shown below.

Error
--------
Error on PeopleCode ScrollSelect processing (2,213).

Expected Behavior
-----------------------
Expect chunking buttons to be displayed only when there are there are more than 300 rows in the grid.

Steps
--------

The issue was replicated by adding the "Maintenance Planner" role to VP1's user profile.  When the user is assigned to more than one of the Agent Roles that are setup in the
Problem Tree, then the Agent Role on the Inbox page is blank and must be selected before clicking Search.  However, this scenario also causes the chunking buttons to display
prematurely and if the user clicks them, the SQL is incomplete due to missing parameters causing an error. Hiding the chunking buttons from display when there are less than 300
rows will resolve the issue.

Cause

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