After Upgrading CRM 9.1 from PeopleTools 8.52 to 8.53, System Hangs while Sending Email and Worklist (Doc ID 1622704.1)

Last updated on FEBRUARY 10, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

People Soft CRM 9.1 upgrade from People Tool 8.52 to People Tools 8.53.

When Email and Worklist Notification send systems hangs, it get stuck in to loop.

- Provider Group has Preferred Notification set as "Both" (Email and worklist )
- Change the Provider Group on the Case will send both Email and Worklist
- System will hangs at call constructor PT_MCF_MAIL:MCFBodyPart.

Cause

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