Error "Email Address is Already in Use" When Applicant Registers on HCM 9.2 Candidate Gateway

(Doc ID 1623153.1)

Last updated on JANUARY 05, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When attempting to refer a friend, the following error occurs when the referred applicant tries to apply for the Job.

ERROR
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The email address is already in use. Please enter a unique email address.

REPLICATION STEPS:
-----------------------

1. Log in to Self Service> Recruiting> Careers.
2. Select a Job Opening Id and use Refer a Friend.
3. The referred applicant/friend tries to apply for the job and the email URL takes him to the Welcome Page/ Job Search page.
4. When the applicant tries to register, message is displayed:  "The email address is already in use. Please enter a unique email address."
  

BUSINESS IMPACT
-----------------------

Due to this issue, referred applicant cannot apply for the job referred to them.

Cause

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