Ship To is not Defaulting from the User Preference Setup when Creating a Purchase Order (PO) (Doc ID 1623223.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

When creating a new online PO, if the Ship To is not defaulting from User Preference's Setup if it is missing from the Buyer Setup.

This is happening for item code and Ad-Hoc items.

Steps to recreate the issue:
1. User preferences – VP2 – has rights for purchasing.
Ship To Location = US006 is expecting to defaulting in the PO Ship To
Notice the VP2 has set on.

2. Check the VP1 User Preferences, too

3. Buyer setup for VP1 – No Ship To defined

4. Buyer VP2 – No Ship To defined

Replication steps - Case 1

1. Sign in as VP2 and create a PO with Buyer = VP1
2. Enter the Ad-Hoc item information.  
3. On the Schedule, the Ship To is incorrect.  It is defaulting from VP2 Buyer and not from VP2 User Preferences where it is defined as US006.
4. Save the PO.

Replication steps - Case 2

1. Remove the Ship To from the VP2 Buyer.
2. Make sure you are login with VP2 and Create a new PO with VP1 as Buyer
3. Go to Ship To \ Due Date tab
4. Message received, Click OK  'Changing Buyer will change the default values.'
5. Notice the Ship To is not defaulting from User Preferences. In the previous case the Ship To was defaulting from VP2.

Replication steps - Case 3

1. Make sure the VP1 user has full authority for all buyers.
2. Create PO logged as VP2, using Buyer VP1
3. Notice the Ship To is not defaulting from VP2 User Preferences.

Replication steps - Case 4

1. Test for an item code
2. The Ship To location is not defaulting from VP2 user preferences.

As per PeopleBooks the hierarchy is Buyer, Requester then User.

Changes

Cause

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