My Oracle Support Banner

EGL9.2: GLX7501 Journal Detail Report(BI publisher) Is Not Generating/Posting Output To Report Manager When Generating PDF File. (Doc ID 1623945.1)

Last updated on MARCH 02, 2018

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
****Checked for Relevance on 19-July-2015****

Symptoms

On : 9.2 version, Functionality

ACTUAL BEHAVIOR
---------------
GLX7501 Journal Detail Report is not generating/posting output to report manager.

EXPECTED BEHAVIOR
-----------------------
GLX7501 Journal Detail Report should generate and post output to report manager.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to General Ledger > Journals > Journal Entry > Create/Update Journal Entries.
  2. Pick up any Journal.
  3. Click the Lines tab and Select Print Journal from the Process list.
  4. Click the Process button.
  5. Click the Process Monitor link.
  6. Click the Refresh button until the Run Status is Success and the Distribution Status is Posted.
  7. Click the Details link. View Log/Trace.
  8. Now observe: The pdf of an BI publisher report will not appear in the File List section of the View Log/Trace page.
  9. Navigate to the Report Manager link and click on the Administration tab.
  10. Now observe issue: GLX7501 - GLX7501.pdf link is not appearing over here/doesn't post or generate.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use report GLX7501.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.