EAR9.2: No Matching Buffer Found For Level. (15,26) When Building Maintenance Worksheet For Items With Attachments.

(Doc ID 1623972.1)

Last updated on OCTOBER 31, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Maintenance Worksheet

When attempting to build a Maintenance Worksheet the following error occurs.

ERROR
-----------------------
No matching buffer found for level. (15,26)

When retrieving data for a page, a data value was retrieved for which there was no matching data value at a higher level scroll entry. (For example, at scroll level 2, a value of ABC was read in and scroll level 1 contained this higher level field but did not have a row with a key value of ABC.) This usually occurs because of an error in a database record or view; or because of improper deletion of values in a database. Correct the page definition or contact your system administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Attach a file to a pending item.
  2. Post the pending item group via AR UPDATE.
  3. Navigate to Accounts Receivable > Receivables Maintenance > Maintenance Worksheet > Create Worksheet and add a new value. Enter a value for Cust ID and leave Business Unit blank. Also enter Item Reference.
  4. Finally build the maintenance worksheet and error "No matching buffer found for level. (15,26)" pops up.
  5. After deleting the row in PENDING_ITM_ATT for this specific item user is able to build the maintenance worksheet.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot build maintenance worksheet for items with attachments.

Cause

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