Document with an Amendment gets Integration Gateway Error after hitting Prepare Document for Signing button

(Doc ID 1624336.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Document with an Amendment gets Integration Gateway Error after hitting Prepare Document for Signing button.

1) Create a new Procurement Contract.
2) Add a contract document by importing a .pdf file.
3) Bypass approval
4) Dispatch document manually
5) Execute document
6) Create amendment (using 3rd option – amendment files only)
7) Prepare document for signing and get the following error:

Integration Gateway: No response received from Gateway (158,10829) SCM_CS_ATTACHMENTS.MiscTasks.OnExecute Name:RenderDocument PCPC:45403 Statement:741
Called from:SCM_CS_DOC_MGMT.Controller.Doc_Controller.OnExecute Name:PrepareFile Statement:3615
Called from:SCM_CS_DOC_MGMT.Controller.Doc_Controller.OnExecute Name:PrepareDocumentForSigning Statement:3187
Called from:CS_DOC_WRK.CS_PREPARE_DOC.FieldChange Statement:1

The Gateway did not send back a IBResponse

NOTE:  Another customer reported receiving this error when hitting the Prepare for Signing button:

Task unsuccessful.  Return code 227, Return message = Command failed (10420,227)

Cause

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