eMail Collaboration (EOAWEMC) is not processing Approval Response Emails
(Doc ID 1624407.1)
Last updated on SEPTEMBER 09, 2024
Applies to:
PeopleSoft Enterprise SCM eProcurement - Version 9.1 and laterPeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Symptoms
EOAWEMC is not processing emailed approval response emails; was working in production just fine but stopped this morning and have not had any pickups since that time. process runs successfully and shows no errors
EOAWEMC should poll, pickup, and process messages in the email repository and update the corresponding transactions with the correct status
The issue can be reproduced at will with the following steps:
1. run EOAWEMC
2. Process completes to success
3. on IB service operations monitor note that the SAC_EMC (for requisitions) is not incrementing and the reqs remain in pending approval
EOAWEMC cannot update and process transactions and approval cannot complete
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |