EAR9.1+: Item is Paid Twice From eBill and Receivables (Doc ID 1624657.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Payment Processing

ACTUAL BEHAVIOR
---------------
Item is paid both from eBill and Receivables

EXPECTED BEHAVIOR
-----------------------
To have the item locked by the first payment that processed the item so that the second payment won't go through.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Customer Contact A sends payment / but another Contact from site logs into eBill to make payment referred to as Contact B.
  2. Payment is entered but hasn't been processed yet - Contact B logs into eBill and can select the Invoice for payment.
  3. Contact A's payment is run through Payment Predictor and Paid / Contact B - adds the item to their cart and processes credit card against the Item (while the payment is still in Open status - but not locked).
  4. Contact A's payment posts and closes the item - Contact B's received validation that the card has been charged and logs out.
  5. Credit card processing occurs and the worksheet is supposed to build, but the worksheet cannot build because the Item is already closed


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer was charged twice for the same item.

Cause

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