CRM 9.0, CRM 9.1 - Configure and Test Structured Emails Through ERMS

(Doc ID 1625615.1)

Last updated on NOVEMBER 03, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.

Goal

ERMS - Configure and test Structured Emails, process emails and create cases for them
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms