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CRM 9.2: AAF Policies Are Not Firing for Self Service Cases (Doc ID 1626625.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.


CRM 9.2 (CRM  GA Image with People Tools 8.53

When Activate a Trigger point "After a New Self-Service Support Case is Saved " and setup the policy it does not fire.


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