CRM 9.2: AAF Policies Are Not Firing for Self Service Cases (Doc ID 1626625.1)

Last updated on AUGUST 07, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

CRM 9.2 (CRM 9.2.00.000)  GA Image with People Tools 8.53

When Activate a Trigger point "After a New Self-Service Support Case is Saved " and setup the policy it does not fire.

Cause

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