CRM 9.2: AAF Policies Are Not Firing for Self Service Cases
(Doc ID 1626625.1)
Last updated on JULY 22, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.
CRM 9.2 (CRM 9.2.00.000) GA Image with People Tools 8.53
When Activate a Trigger point "After a New Self-Service Support Case is Saved " and setup the policy it does not fire.
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