EEX 9.1+: Email Notification is Not getting Triggered to Requester and Submitter. (Doc ID 1630109.1)

Last updated on FEBRUARY 05, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Email notification is not getting triggered to requester and submitter.

Setup:
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1) Setup ERApproval's configuration options such that both requester and submitter gets the email notification.
2) Say employee A is authorized to create and submit expense report on behalf of, say employee B.

Steps:
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1) Login as employee A.
2) Create and submit expense report for employee B.
3) Expense report is routed to approver.
4) Login as approver and approve the expense report.

Expected Result:
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Both A and B should get the email notification.

Actual Result:
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Only B email notification indicating that the expense report is approved.

Cause

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