E-PORTAL: Pagelets on Unified Navigation Remote Dashboards Fail To Load After Upgrade To 8.53.07 or higher (Doc ID 1631392.1)

Last updated on AUGUST 07, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

After upgrading Portal Interaction Hub (Portal IH) to 8.53.07 or higher, remote dashboard pagelets from content providers fail to load in Portal.

One example would be pagelets on the HCM Manager Dashboard when accessed via Portal's Unified Navigation.

The pagelets would all throw the below error:

Error getting content
Improperly formed URL


When clicking on the Detailed Error Description, a sample error was:

Detailed Error Description
Unable to get document

Improperly formed URL

Portal was requested to retrieve this
URL:EMPLOYEE/undefined/?cmd=getCachedPglt&pageletname=HC_UX_ALERTS&tab=HC_UX_MANAGER_DASHBOARD&PORTALPARAM_COMPWIDTH=Narrow&t=1391618655163&ptlayout=N&pgltnode=undefined&unPgltRequest=true&pageletname=HC_UX_ALERTS&tab=HC_UX_MANAGER_DASHBOARD&PORTALPARAM_COMPWIDTH=Narrow&t=1391618655163&ptlayout=N&unifieddashboardpagelet=y&pgltnode=undefined

Portal attempted to access this
URL:EMPLOYEE/undefined/?cmd=getCachedPglt&pageletname=HC_UX_ALERTS&tab=HC_UX_MANAGER_DASHBOARD&PORTALPARAM_COMPWIDTH=Narrow&t=1391618655163&ptlayout=N&pgltnode=undefined&unPgltRequest=true

Error occurred while accessing target page:EMPLOYEE/undefined/?cmd=getCachedPglt&pageletname=HC_UX_ALERTS&tab=HC_UX_MANAGER_DASHBOARD&PORTALPARAM_COMPWIDTH=Narrow&t=1391618655163&ptlayout=N&pgltnode=undefined&unPgltRequest=true

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms