E-PUM: Install Error with PUM Oracle Client On Windows 2012: Reference data is not available for verifying prerequisites on this operating system (Doc ID 1633459.1)

Last updated on JULY 18, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 8.53 version, PeopleSoft Update Manager

When attempting to install the Oracle Client delivered with the HCM PUM Image 005 on Windows Server 2012,
the following error occurs.

ERROR
-----------------------
Shows error using client installer:

Oracle Client Installer

Reference data is not available for verifying prerequisites on this operating system.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run delivered Oracle Client Installer.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the PUM environment cannot be installed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms