When Multiple Users are Setup to Receive Multiple Contract Alert Notifications, All Users Do Not Receive All Alerts (Doc ID 1634176.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When multiple users are setup to receive multiple contract alert notifications, all users do not receive all alerts

1)  Create a contract with Max Amount of $50,000

2)  Setup Contract Thresholds and Alerts as follows:

    Max Amount Notification:
      Amt Less Than Max = $25,000
      Pct Less Than Max = 50%

    Spend Threshold Notification:
      Threshold Notif Amt = $5,000

    Notification Assignments:
      Setup three users (VP1, VP2, VP3) to receive three notification types (Spend Threshold, Max Amt, Expiration)

3) Create a PO for $30,000 referencing the contract

4) Run Contract Alert Workflow process.  All three users should receive worklist notifications for Spend Threshold and Max Amount)

5) Results:

    VP1 received both notifications, but also received Max Amount notification for VP2
    VP2 received no notifications
    VP3 received the Max Amount notification

Cause

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