CRM - Breadcrumbs When Searching For Sales Opportunities Display "Add Opportunities"

(Doc ID 1637234.1)

Last updated on JULY 28, 2016

Applies to:

PeopleSoft Enterprise CRM Sales - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

CRM 9.1 or 9.2, Tools 8.53.xx

Breadcrumbs when Searching for Sales Opportunities display "Add Opportunities".

when you navigate to the Main Menu - Sales - Search Opportunity and select an Opportunity from the results, the breadcrumb changes from
Main Menu - Sales - Search Opportunity to Main Menu - Sales - Search Opportunity - Add Opportunity. If click on Add Opportunity, it does not open the Add Opportunity page.


Replication steps:
1)    Navigated to Main Menu - Sales - Search Opportunities
2)    Open any existing Opportunity from the results
7)    Opportunity Summary page displays and the breadcrumbs changes to Main Menu - Sales - Search Opportunity -Add Opportunity.

Cause

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