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Issue encounters when implementing CRM 9.2 PUM Image 1, 2 when the environment is on UNIX/LINUX and uses De-coupled PS_HOME (Doc ID 1637724.1)

Last updated on FEBRUARY 06, 2019

Applies to:

PeopleSoft Enterprise CRM Portal Pack - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

PSEMAgent trying to write CR92P001 CLASS into PS_CUST_HOME on UNX

UNABLE TO DEPLOY FILE FOR TYPE_CLASSES
Issue encounters when implementing CRM 9.2 PUM Image 1, 2 when the environment is on UNIX/LINUX and uses De-coupled PS_HOME

For file type CLASS (deployed first in sequence), it writes the new 2 new CLASS files into the PS_APP_HOME which is expected
However on UNIX (not on Windows), it also tries to write into the CRM-Demo $PS_CFG_HOME and there is no "class" directory there.

ERROR
-----------------------
Deploy File for TYPE_CLASS

FAILURE: Unable to Deploy File. No write access to the target directory.
Deploying file to whts34088 (PeerID: 1)

FAILURE: Unable to Deploy File. No write access to the target directory.

STEPS
-----------------------
Implement CRM 9.2 PUM 1 or 2

Cause

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In this Document
Symptoms
Cause
Solution
References


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