Issue encounters when implementing CRM 9.2 PUM Image 1, 2 when the environment is on UNIX/LINUX and uses De-coupled PS_HOME (Doc ID 1637724.1)

Last updated on MARCH 08, 2017

Applies to:

PeopleSoft Enterprise CRM Portal Pack - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

E-CA: PSEMAgent trying to write CR92P001 CLASS into PS_CUST_HOME on UNX

UNABLE TO DEPLOY FILE FOR TYPE_CLASSES
Issue encounters when implementing CRM 9.2 PUM Image 1, 2 when the environment is on UNIX/LINUX and uses De-coupled PS_HOME

For file type CLASS (deployed first in sequence), it writes the new 2 new CLASS files into the PS_APP_HOME which is expected
However on UNIX (not on Windows), it also tries to write into the CRM-Demo $PS_CFG_HOME and there is no "class" directory there.

ERROR
-----------------------
Deploy File for TYPE_CLASS
Retrieving File Reference Data.
Retrieving File:com.peoplesoft.crm.omk.jar
  File Size: 9566862 bytes
  File Date: Mon Oct 21 16:35:48 EDT 2013
Contacting EM Hub.
Retrieving File:crm_omk_wl.ear
  File Size: 15737346 bytes
  File Date: Mon Oct 21 16:39:18 EDT 2013
Deploying file to WHTM30882 (PeerID: 3)
  Detected the following servers installed that match the File Reference: File Server
  Deploying the following files to D:/psoft/a_common/cm/cm92001/class:
  crm_omk_wl.ear
  com.peoplesoft.crm.omk.jar
Deploying file to whts34085 (PeerID: 2)
  Detected the following servers installed that match the File Reference: Web Server
  Deploying the following files to /u01/psoft/CMDMO/uc_cgi/config/class:
  crm_omk_wl.ear
  com.peoplesoft.crm.omk.jar
FAILURE: Unable to Deploy File. No write access to the target directory.
Deploying file to whts34088 (PeerID: 1)
  Detected the following servers installed that match the File Reference: Application Server, Batch Server
  Deploying the following files to /u01/psoft/a_common/cm/cm92001/class:
  crm_omk_wl.ear
  com.peoplesoft.crm.omk.jar
Deploying file to WHTM30882 (PeerID: 3)
  Detected the following servers installed that match the File Reference: Application Server, Batch Server
  Deploying the following files to D:/psoft/a_common/cm/cm92001/class:
  crm_omk_wl.ear
  com.peoplesoft.crm.omk.jar
Deploying file to whts34088 (PeerID: 1)
  Detected the following servers installed that match the File Reference: Web Server
  Deploying the following files to /u01/psoft/CMDMO/uc_cgi/config/class:
  crm_omk_wl.ear
  com.peoplesoft.crm.omk.jar
FAILURE: Unable to Deploy File. No write access to the target directory.

STEPS
-----------------------
Implement CRM 9.2 PUM 1 or 2

Cause

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