Credit Card And ACH Payments Processed At Vendor but do not Post on the student account successfully.

(Doc ID 1643891.1)

Last updated on APRIL 07, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Goal

Credit Card and ACH payments are going to the Credit Card Vendor and are being processed successfully by the vendor. However, in some cases these payments are not being posted back to PeopleSoft successfully. Making this issue more difficult to troubleshoot is that the logs (appserver, webserver servlet or IB) do not show any failures. Through testing, it has been determined that when these transactions are processed, the student is experiencing a timeout issue on the session.  The testing concluded that the transaction never makes it outside of PeopleSoft, i.e., not going to the vendor, when the timeout issue is experienced. If we wait 10 minutes between the initial GET before sending the POST back with the payment confirmation it loses the session so the timeout issue is on the PeopleSoft side.  Even though the timings at the client level have been increased, we can't determine where other timing settings would be.  Is there specific settings within the Hosted Payment Framework?

Solution

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