Customer Contact Preferred Communication Changes from 'Email only' to '(Invalid Value)' when Selecting the 'Invoice' (INVC) Document Code (Doc ID 1645026.1)

Last updated on MAY 01, 2017

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When selecting the 'Email only' Preferred Communication and then the 'Invoice' (INVC) Document Code on the Customer Contact 'Documentation' page (navigation: Customers, Contact Information - Hyperlink: Contact Customers - Hyperlink: Documentation), the 'Preferred Communication' changes to '(invalid value)'.

Cause

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