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HR Help Desk - Add case For Direct Reports Generate Error When Going Through SSO (Doc ID 1645950.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.


When attempting to click on "Add Case" link from 'Direct Reports' while on HRHD Worker 360 Degree View
the following error occurs:

Internal Server Error:  The server encountered an internal error or misconfiguration and was unable to continue.

Steps to Replicate Issue:

1. Test with a CRM 9.1 env linked to HCM 9.0 or 9.1.
2. Login as HHDUSA_AGT3 /HHDUSA_AGT3 (or an HRHD manager user....who has direct reports).
3. Under 'Direct reports' on 'Add Case' next to one of the direct reports......error occurs: Page data Inconsistent....and the page does not render.


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