Person Basic Sync Fails CRM With Error Invalid Row Number 10 For Class Rowset Method GetRow. (2,263) (Doc ID 1662394.1)

Last updated on JANUARY 05, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Person Basic Sync fails in CRM with the following subscription Error.

ERROR MESSAGE:
Invalid row number 10 for class Rowset method GetRow. (2,263) RB_BORM.BO.ContactMethod.OnExecute Name:updateContactMethodDetail PCPC:51803 Statement:819
Called from:RB_BORM.BO.BO.OnExecute Name:updateContactMethodDetail Statement:1458
Called from:FUNCLIB_RBEIP.PERSON_ID.FieldFormula Name:ProcessPhoneRow Statement:1220
Called from:FUNCLIB_RBEIP.PERSON_ID.FieldFormula Name:ProcessPhone Statement:1308
Called from:FUNCLIB_RBEIP.PERSON_ID.FieldFormula Name:ProcessPersonMessage Statement:1964Called from:PERSON_BASIC_SYNC.PersonBasicSync.OnExecute Name:OnNo

STEPS TO REPRODUCE:
1. Setup PERSON_BASIC_SYNC between CS 9 and CRM 9.2
2. Initiate a Person Basic Sync HOME address update between HCM or CS and CRM
for an existing person with more than one existing HOME address history row
in CRM. This would trigger the error.

ENVIRONMENT:
CRM 9.2 / Tools 8.53.10
CS 9 Bundle 31 / Tools 8.52.07
HCM 9.1/Tools 8.52.21

Cause

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